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ČSN EN ISO 41012 This document provides guidance on sourcing and development of agreements in facility management (FM). It highlights: - essential elements in FM sourcing processes; - FM roles and responsibilities in sourcing processes; - development processes and structures of typical agreement models. This document is applicable to: - strategic processes related to service and support functions for the core business; - development of FM strategies; - development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options; - development of FM information systems; - FM education and research; - organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).